More of my offline writing, this one was to Nabisco.
Usually when a child bites into your “Chips Ahoy! Chunky” cookies, they are happy. Yesterday, this was not the case. My son bit into your cookie, and immediately there was a sad look on his face. He chewed and eventually spit out the cookie on the verge of tears. (He’s only 4 years old.)
He said these are not the same as the cookies at “Poppy’s house”. But I know he buys the same brand. I looked at the expiration date on the package, which read “30AUG05”, so I figured they must be fresh.
Upon closer inspection of the rest of the package, I saw that most, if not all the cookies looked overdone, with darker patches of color more frequently interspersed with the normal “Chips Ahoy!” non-chocolate part color. Perhaps this batch was in the oven too long.
Also, I checked the bottom side of the cookies, and saw that often there was a whitish color on the chocolate. This is often indicate of age, perhaps these cookies were warehoused in your facilities in such a way, that premature aging occurred.
Since there were no razor blades or severed fingers in the cookies, I’m not asking for you to finance my son’s education or issue a settlement that will cover the new house I’m considering, but with the price of food and the cost of gas for making another round-trip to and from the supermarket for more cookies, perhaps you could offer something to remedy this.
Of course financing my son’s education would work fine as well.